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Just writing to say thank you to Dr. Olson. She helped me out with a few questions about my cat, Duncan over the phone today. We haven't been into the clinic for about 18 months because of a move, but I am back in Madison with the cats and will be coming in for check-ups soon. Your clinic is the best! I will continue to recommend your services.
My kitten was very ill and my vet couldn't see me until the next day. I called Whole Pet Vet clinic and they were able to see me 45 minutes later. They did such a great job with my kitten and really took the time to examine her to determine the cause of the illness. Their prices were very reasonable and they give you a price list before they even start so you know what to expect. I will definitively be returning!
Still love them! The vets, Megan, Lisa, and Erica are all so nice and very patient. They make sure all of your questions and concerns are addressed (including everything from grain free dog foods to doggie seat belts!). The vet techs are all SUPERB! Overall a very talented, just wonderful group! I wouldn't take my pup anywhere else.
I just had a dental for my cat at Whole Pet. The staff called me and kept me updated throughout the entire procedure, and sent me home with a care package and detailed instructions on how to take care of her after! I was nervous about the procedure, but the whole staff really made me feel more at ease (well, as much at ease as you can feel when your pet is under anesthesia!)
I love Whole Pet Vet! I recommend them to everyone I know :)
West may not have a perfect smile, but he's still very handsome and he's got a big heart. Words can't express how grateful we are to have you and your amazing staff taking care of him. Being our first dog, the thought of him needing surgery (even if it wasn't major) was a bit scary. Thank you for keeping in contact with us every step of the way, and for answering every question we had. The time you and your staff take to make sure we are "in the loop" is extremely reassuring. There is no doubt that once he makes a full recovery, West will be even happier than before.
We'll see you soon. Thanks again!
I just wanted to give a big thank you to Jess and Dr. Erica for their care and compassion with our cat, Baloo.
We had driven past Whole Pet countless times and were thrilled at their beliefs at caring for animals in different ways. Online reviews solidified our desire to choose Whole Pet when needing to get our pet in.
Jess and Erica were both so caring and provided great information to us. Both were extremely knowledgeable, and it was apparent that they both really enjoyed their work. Thank you both for taking the time to answer our questions and for the sweet care you gave to Baloo. He loved exploring the back room with you!
I will absolutely recommend you to anyone in need of veterinarian care.
Thank you very much,
Wonderful staff. Since I just take my cat in once a year for check-ups, I always have a lot of questions. The were very patient with me and didn't rush me at all. I also like that they have a special cat window that I think made the visit a little less stressful for everyone. They give all the options for recommended care and aren't pushy at all, unlike other places I've been.
Great staff, great service, very knowledgeable and considerate. My three cats and I go here as they were highly recommended by one of my co-workers. The staff is super friendly and always willing to listen to my questions and concerns. They also have a specific room just for cats, which is really helpful, and they are always great at making them (and their human!) comfortable. I also love that they take the time to explain everything to you and they are not pushy in the least - they outline services that are available and that they recommend, and they give you a choice. I also love that the staff is knowledgeable about species appropriate pet foods (read: carnivores need meat!), which is a rarity for vets. My cats and I are so happy to have found a vet we can trust and I for one am glad to know they will always be in good hands.
We have had nothing but great experiences with Dr. Caldwell and the other staff. They are all so caring and take the time to help.
Cons: Haven't had any yet
Amazingly compassionate and intelligent staff. The receptionist knows my name, my dog's name, his allergies and meds, and the staff was so gentle with my dog when he was getting an IV during a serious liver disease scare (which they were able to catch early enough and treat instantly, bringing him from an emaciated lethargic dog to a vibrant, stronger and healthier than EVER guy full of wiggles and love) that my dog just curled up in their lap to nap.
First time we went in was supposed to be a routine check-up that revealed serious disease in my little guy, so what was a check-up turned into a 5-hour-long appointment with IVs. They set up an exam room entirely for him, got him warm blankets, and kept an eye on him while I ran my boyfriend to work.
The vets and staff are incredibly knowledgeable and kind, give wonderful support, are raw-food friendly (definitely a rarity, unfortunately), and are responsive to all kinds of questions and details.
I recently lost my dear sweet Emma, a Rhodesian Ridgeback dog, to cancer.
The ENTIRE staff at Whole Pet were amazingly competent, empathetic, helpful and available to me and Emma during a hard time. The doctors were knowledgeable and resourceful and explained everything and my options.
I am forever indebted to them for their compassion and hope that anybody who needs help will do themselves a favor and go see these people.
Back in February 2012, our cat had a seizure in the night. First thing the next morning, we called Whole Pet. They very graciously squeezed in to their already full schedule.. As we waited in the exam room to start our appointment, we suddenly heard a commotion in the lobby...an adult man's tears, wailing, anguish. Apparently a dog had been hit by a car and the owner carried him in to Whole pet for help. And we were to become uninvolved and incidental observers to the true nature of the Whole Pet staff. I was SO impressed with what happened next. Even though they were already busy, they rushed him into the back and started working to save him. The compassion they showed in the midst of what was obviously an already busy day made clear what we already knew: we never need to question our decision to come to Whole Pet. And the best news is that I'm told the little guy recovered! (and our cat is also doing well) Thanks Dr. Megan!
First, I would like to thank you and your staff for the thoughtful condolence card. It truly meant a lot to me and D, and it demonstrated just how much we appreciate you and NEED you guys to be who you are! Not just “our Vet”, but people who really do care and love what they do. We are lucky to have you, and I share that sentiment whenever I can.
.... You, Dr. Olson and your staff are wonderful people, and ALL OF US at DCHS are grateful for allowing another animal to not only feel better, but giving her the chance to live a life of happiness pain free.
Thank you, thank you, thank you all
Hi, Dr. Caldwell:
I just wanted to give you a quick update to let you know that Bandersnatch is doing AMAZING since starting the antibiotic! She's already back to her old food, and is maneuvering the water bottle with ease! In addition, her energy level is completely restored... I almost forgot how entertaining she could be!
Thank you so much for all you've done for us. It may seem ridiculous to put so much into a $15 PetsMart purchase (hamster), but Bandersnatch is too much of a sweetie to let go :) When she first started showing signs of a problem, I was worried that I wouldn't find anyone willing to treat her; I'm so glad I found the Whole Pet website! Thank you again - I can't tell you enough how much I appreciate your time.
Kind regards, E. (and Bandersnatch!)
... Sage’s owner emailed to say that she has moved to the St. Louis area, and is wondering if we have any suggestions about good vets in the area....she also wanted to let us know we were the best clinic she had ever been to! We didn't try to rush her out the door, we took time to meet Sage, and listened to her questions. She said, “Whole Pet is the first place where everyone seems to know how to work with Sage. It’s so refreshing.”
Thank you so much for introducing us to Megan Caldwell. I think we are transferring all of our pets into her care. She is so GREAT!!!
.... Thanks for taking the time to do a very thorough physical exam on H. last week...I left the clinic that day feeling that I had made a very good decision to transfer her care over to you!--and I wanted to make sure that I told you so…. I'm also glad to get the report on the needle aspiration. H. will be happy not to have to have it removed, thank you very much! ...and I'm sure that we will see you soon! G.
Thank you very much for EVERYTHING today. We are so very lucky to have found you. I appreciate your patience and demeanor, and most of all, I am grateful for your compassion… Thank you so much again, you truly changed my fearful feelings about this whole, sad journey we will be starting.
Take Care, S.
October 2009 (online review)
I can't express how pleased I am with this vet! The entire staff is very welcoming and they all work to create a very positive environment for pets! My dog is timid at the vet and the staff was very patient and understanding. Dr. Caldwell provided me with some great information and resources about holistic dog nutrition choices. This was by far the best vet experience I have ever had.
W. and I are happy to have found a wonderful veterinary clinic. Your staff is helpful and cheerful and I appreciated your thorough examination of W.,
July 2009 (online review)
We have switched our 4 dachshunds to Whole Pet, after years at another vet who we were very happy with until recently. Dr. Caldwell is wonderful, takes all the time you need and answers all my questions. If I ask about something new like a natural supplement, she will research it and get right back to me. She has special ordered things for me that she normally doesn't carry. In addition, her prices are extremely reasonable. She does not try to oversell treatments, shots, or meds, etc. I really believe she has the best interests of the animals first and foremost. I hope she continues to grow her practice! If you go, tell her Pipsqueak, Macsen, Snuggles and Alfalfa's mom sent you and we will both get a reward!
June 2009 (online review)
If you are looking for a very caring and competent vet, you have to go to Whole Pet Veterinary Clinic. If i was staying in the states, I would definitely stay with them. And it is even worth a longer drive to go there. We had some problems with my cat, and they, especially Dr. Olson, went out of her way to make it all right.... I’m moving to Germany with my cat, and it is more paper work and things than I thought. She definitely made it easier for me. And she did not turn me down, even though it is not much pleasure to have my cat as a patient -- he is not a fan of going there. But even with that she went out of her way to try to make the best out of every visit. She is very caring and seems to really love every one of her patients, even if the patient does not love her.